Support
Something not working, or a price that looks off? Email ersahatmacadev@gmail.com and we will get back to you.
For a scanning or pricing problem, including the card number and your iPhone model gets to an answer much faster.
Common questions
The scanner is not recognising a card.
Hold the card flat and fill more of the viewfinder, and avoid a light source reflecting straight off the surface. If a card still will not resolve, search for it by number instead and add it manually — and email us the card number so we can check the catalogue.
A price looks wrong.
Email the card number and what you expected. Note that the base printing and its alternate arts have separate prices, so check you are looking at the same printing you own. Cards that trade rarely can also sit at an old price — each card page shows when its price last moved.
How do I restore my PRO subscription?
Open the app's settings and use Restore Purchases while signed in with the Apple ID you subscribed with.
How do I cancel my subscription?
Subscriptions are managed by Apple, not by us: open the Settings app on your iPhone, tap your name, then Subscriptions, and cancel Beli there.
How do I delete my account and data?
In the app, go to settings and choose to delete your account. This permanently removes your account and all associated cloud data.
My collection did not sync to a new device.
Make sure you signed in with the same Apple or Google account on both devices, and that the original device finished syncing while online. If a collection still looks incomplete, email us before making changes so we can help recover it.